For those seeking basic guidance or who cannot afford to pay for a law firm or representation, there are a wealth of sources available online, by phone and in person.

To get a brief outline of your  rights or how you should proceed when facing a legal issue, the first port of call should be the internet:

The database available at www.communitylegaladvice.org.uk contains leaflets, factsheets and links to relevant websites.  Topics covered include: benefits; communication and media; consumer affairs; education and training; employment; environment and countryside; family and personal; government, law and rights; health and social care; housing and homelessness; immigration and nationality; money and tax; police and crime; transport, travel and leisure. The information is available in English, Welsh, Arabic, Bengali, Chinese, Gujarati, Hindi, Turkish and Urdu. It also has a legal aid calculator and debt management tool.

The Citizens Advice Bureau website provides FAQs and factsheets covering: benefits, employment, tax and debts; family, health, housing and education; communication, consumer affairs and travel; discrimination, civil rights, immigration and the legal system

The website www.advicenow.org.uk has guides covering family, work, immigration, consumer and money issues, problems with benefits and housing. It also collates links to other organisations covering the same areas as the Community Legal Advice website.
 
The Community Legal Advice organisation can also be accessed through other means:

The Helpline can be reached on the number 0845 345 4 345 from 9:00am to 6:30pm Monday to Friday. Calls cost no more than 4p per minute from a BT landline. Calls from mobiles are usually more.

You can get a return call within 24 hours from their callback service by filling in a form on the website or texting ‘legalaid’ and your name to 80010.

The advice by phone is available in more than 170 languages and those with hearing difficulties can use Minicom Type-Talk.

Free advice can be obtained in person by visiting one of a number of centres around the country:

Community Legal Advice Centres and Networks provide free general legal advice at an initial appointment with further specialist advice available if you are eligible for legal aid. Details of their four centres are listed at http://www.communitylegaladvice.org.uk/en/about/clacs.jsp

The Law Centre Federation has centres that provide free advice specialising in social welfare law which includes: welfare rights; disability rights; immigration and asylum; housing and homelessness; employment rights; community care; and all forms of discrimination. Other areas of work vary according to local need and may include public law, mental health, education rights and young people and children’s rights. To find your local centre visit www.lawcentres.org.uk/lawcentres/detail/find/

The Citizens Advice Bureaux can provide free legal information. To find one in your area visit www.citizensadvice.org.uk/index/getadvice.htm

The Free Representation Unit can provide legal representation for cases in Employment Tribunals and social security appeals in the Social Security and Child Support Appeals Tribunals as well as some immigration and criminal injury compensation cases. They can only assist if you have already commenced your case or appeal, you have been given a hearing date and your case is referred by one of their referral agencies listed at www.freerepresentationunit.org.uk/default.asp?itemID=188&itemTitle=Referral

The Immigration Advisory Service provides free legal advice and representation services to immigrant and asylum seekers eligible for legal aid. Details of IAS offices can be found at www.iasuk.org/C2B/document_tree/ViewACategory.asp?CategoryID=10

Law Works is a pro bono solicitor’s service that can be applied for by visiting a Law Centre, Citizens Advice Bureau or one of their clinics listed at http://lawworks.org.uk/?id=387