Important things to take into account when choosing a fraud lawyer:
What is the background of the lawyer in fraud? What cases has the law firm won, and what are the overall details? How long has the fraud lawyer been practicing law? How long, specifically in fraud?
It will help both the direction and smoothness of the case if you can participate actively in your case. When you hire a fraud lawyer, you should find out just how much participation is possible.
Your fraud lawyer shouldn’t make any major decisions without your permission. Check to see that your lawyer seems willing and able to explain the case to you and answers your questions clearly and completely.
Most law firms will have a partner whose job it is to handle complaints but, if not, then contact the firm’s senior partner. You can go in person using a resolution form supplied by the Consumer Complaints Service (call 0845 608 6565), the Citizens Advice Bureau (www.citizensadvice.org.uk), or use one issued by the firm itself.
If you decide to do it in person or on the phone, be sure to make notes on what was said and always ask your lawyer to confirm in writing what they intend to do about your complaint and by when.
If, after everything, you still feel you received a bad service, contact the Consumer Complaints Service (CSS) at the Law Society (call 0845 608 6565). You need to do this within six months of the end of the work that the lawyer did for you.
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