Grievances should be dealt with in a fair way. Individuals should know who to turn to if there is a grievance and what support (counselling or sources of advice) is available to them. Grievance procedures should be clearly laid out and all managers failiar with the procedure. Most can be dealt with informally with individuals discussing issues informally with their managers. This means the concerns can be dealt with as soon as possible. If it is not possible, then the matter needs to be dealt with formally through the grievance procedure. The formal route should be clear to the employee who should be aware of the details such as timescales, details of the stages of the grievance procedure. An employee should have be given the right to be accompanied to grievance hearings by a colleague or trade union representative.

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